{
    "ticket_id": "T20260421_225830_072930",
    "created_at": "2026-04-21T22:58:30+02:00",
    "client_ts": "2026-04-21T21:58:26",
    "status": "closed",
    "licensed_to": "Zizi Aksel",
    "brand": "Audi",
    "system": "ME17.5.2",
    "other_info": "",
    "module": "STAGE 1",
    "car_model": "golf",
    "car_year": "2004",
    "gear": "Manual",
    "files": [
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            "size": 4194304,
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    "client_ip": "154.240.111.250"
}