[
    {
        "id": 1,
        "from": "client",
        "text": "STAG 1 W203 NON DISPO EDC16C2",
        "file_url": "",
        "timestamp": "2026-04-29T14:33:35+02:00"
    },
    {
        "id": 2,
        "from": "admin",
        "text": "please don t open more than one ticket for a same file",
        "file_url": "",
        "timestamp": "2026-04-29T15:05:58+02:00"
    }
]