[
    {
        "id": 1,
        "from": "client",
        "text": "APRES UN FAP OFF DTC P242A00 QUI REVIENT MEME APRES LES AVOIR MIS EN OFF",
        "file_url": "",
        "timestamp": "2026-04-30T12:05:12+02:00"
    },
    {
        "id": 2,
        "from": "admin",
        "text": "veuillez envoyer le fichier original  svp respecter les instructions lors de remplissage de ticket",
        "file_url": "",
        "timestamp": "2026-04-30T12:14:12+02:00"
    }
]