{
    "ticket_id": "T20260504_173652_D43455",
    "created_at": "2026-05-04T17:36:52+02:00",
    "client_ts": "2026-05-04T16:36:43",
    "status": "closed",
    "licensed_to": "Azhar",
    "brand": "Mercedes",
    "system": "_",
    "other_info": "ecu crd3.e1",
    "module": "SOLUTIONS",
    "car_model": "cla",
    "car_year": "2017",
    "gear": "Automatic",
    "files": [
        {
            "name": "ORG_Mercedes_Benz_CRD3E.1_INTERNAL-FLASH__2026_05_04_16_34_24.bin",
            "size": 4194304,
            "md5": "61c723c612467c0f012e06b090261bb1",
            "type": "ORG"
        }
    ],
    "client_ip": "2a00:23c7:f359:1001:7c6b:2f12:c6b0:81be"
}