[
    {
        "id": 1,
        "from": "client",
        "text": "u029d87-u02a387",
        "file_url": "",
        "timestamp": "2026-05-05T09:56:54+02:00"
    },
    {
        "id": 2,
        "from": "admin",
        "text": "in progress",
        "file_url": "",
        "timestamp": "2026-05-05T10:04:04+02:00"
    },
    {
        "id": 3,
        "from": "admin",
        "text": "ecy system is required when you submit  a ticket please respect that",
        "file_url": "",
        "timestamp": "2026-05-05T10:04:50+02:00"
    },
    {
        "id": 4,
        "from": "admin",
        "text": "dtc_off",
        "file_url": "https:\/\/1clicktune.com\/download.php?t=T20260505_095654_D41B54&f=SOL_20260505_100714_DTC_OFF_MOD_WinOLS__DESKTOP-4B93PUQ_100709.ols__v6__-_078816.bin",
        "timestamp": "2026-05-05T10:07:14+02:00"
    }
]