{
    "ticket_id": "T20260506_104544_8DF9E8",
    "created_at": "2026-05-06T10:45:44+02:00",
    "client_ts": "2026-05-06T12:45:31",
    "status": "closed",
    "licensed_to": "empiredark",
    "brand": "Audi",
    "system": "SIMOS 18 IMMO",
    "other_info": "",
    "module": "SOLUTION NOT WORKING",
    "car_model": "",
    "car_year": "2017",
    "gear": "Automatic",
    "files": [
        {
            "name": "ORG_vag_continental_simos18.1_boot_fullbackup_int_flash.bin",
            "size": 4194304,
            "md5": "f470e12ea7205c4ab28a799b3dee125b",
            "type": "ORG"
        },
        {
            "name": "MOD_vag_continental_simos18.1_boot_fullbackup_int_flash.bin",
            "size": 4194304,
            "md5": "f470e12ea7205c4ab28a799b3dee125b",
            "type": "MOD"
        }
    ],
    "client_ip": "2a00:f29:1110:eec5:c450:3262:f633:ed67"
}