[
    {
        "id": 1,
        "from": "client",
        "text": "EGR OFF NEEDED. FAULT CODES P0407 AND P045A. DO I NEED TO DISCONNECT EGR ALSO?",
        "file_url": "",
        "timestamp": "2026-05-06T11:47:15+02:00"
    },
    {
        "id": 2,
        "from": "admin",
        "text": "same ticket",
        "file_url": "",
        "timestamp": "2026-05-06T12:15:55+02:00"
    }
]