[
    {
        "id": 1,
        "from": "client",
        "text": "mcu id: 4B46915100001820",
        "file_url": "",
        "timestamp": "2026-05-06T16:21:17+02:00"
    },
    {
        "id": 2,
        "from": "admin",
        "text": "same ticket the answer is in T20260506_162102_54F5FA",
        "file_url": "",
        "timestamp": "2026-05-06T16:36:21+02:00"
    }
]