[
    {
        "id": 1,
        "from": "admin",
        "text": "what solution you need ?",
        "file_url": "",
        "timestamp": "2026-05-10T14:43:11+02:00"
    },
    {
        "id": 2,
        "from": "admin",
        "text": "closed (information are missing)",
        "file_url": "",
        "timestamp": "2026-05-10T15:35:38+02:00"
    }
]