[
    {
        "id": 1,
        "from": "client",
        "text": "dpf\/egr off",
        "file_url": "",
        "timestamp": "2026-05-11T14:28:22+02:00"
    },
    {
        "id": 2,
        "from": "admin",
        "text": "in progress ...",
        "file_url": "",
        "timestamp": "2026-05-11T14:44:05+02:00"
    },
    {
        "id": 3,
        "from": "admin",
        "text": "closed for next reason (no brand \/ systeme specified)",
        "file_url": "",
        "timestamp": "2026-05-11T14:47:29+02:00"
    }
]