[
    {
        "id": 1,
        "from": "client",
        "text": "tuning st1",
        "file_url": "",
        "timestamp": "2026-05-13T12:16:07+02:00"
    },
    {
        "id": 2,
        "from": "admin",
        "text": "in progress ...",
        "file_url": "",
        "timestamp": "2026-05-13T12:17:45+02:00"
    },
    {
        "id": 3,
        "from": "admin",
        "text": "hellostage 1 solution is on flash file not eeprom please send flash file in new ticket",
        "file_url": "",
        "timestamp": "2026-05-13T12:31:19+02:00"
    }
]