{
    "ticket_id": "T20260513_161258_C4A4A8",
    "created_at": "2026-05-13T16:12:58+02:00",
    "client_ts": "2026-05-13T17:12:37",
    "status": "closed",
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    "other_info": "",
    "module": "SOLUTIONS",
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}