{
    "ticket_id": "T20260514_142645_FC06C8",
    "created_at": "2026-05-14T14:26:45+02:00",
    "client_ts": "2026-05-14T14:26:15",
    "status": "closed",
    "licensed_to": "upgrademotor78",
    "brand": "Mercedes",
    "system": "_",
    "other_info": "EDC16CP31",
    "module": "SOLUTIONS",
    "car_model": "VITO",
    "car_year": "2006",
    "gear": "Manual",
    "files": [
        {
            "name": "ORG_CARTO_ORIGINE_VITO.bin",
            "size": 2097152,
            "md5": "90088f640fb5aca8134b6893309138ff",
            "type": "ORG"
        }
    ],
    "client_ip": "2a01:e0a:538:3500:3925:a36f:ba02:cc67"
}