{
    "ticket_id": "T20260517_160530_D5BB37",
    "created_at": "2026-05-17T16:05:30+02:00",
    "client_ts": "2026-05-17T16:07:59",
    "status": "closed",
    "licensed_to": "ROUMILI",
    "brand": "Seat",
    "system": "PCR 2.1",
    "other_info": "J'ai besoin d'un FAP OFF EGR OFF, merci",
    "module": "SOLUTION NOT WORKING",
    "car_model": "ALTEA 1.6TDi",
    "car_year": "2012",
    "gear": "Manual",
    "files": [
        {
            "name": "ORG_seat_simospcr2.1_obd_maps_03l906023kl_03l906023kl_vsszzz5pzcr034618_20260517155619.bin",
            "size": 2097152,
            "md5": "6c2a2a73e48a306313b86aa50cdc1b11",
            "type": "ORG"
        }
    ],
    "client_ip": "2a0d:e487:15af:187e:b8dc:3fbb:d67c:8f03"
}