{
    "ticket_id": "T20260519_121550_654C88",
    "created_at": "2026-05-19T12:15:50+02:00",
    "client_ts": "2026-05-19T12:15:45",
    "status": "closed",
    "licensed_to": "lucakm",
    "brand": "Mercedes",
    "system": "_",
    "other_info": "",
    "module": "STAGE 1",
    "car_model": "",
    "car_year": "2014",
    "gear": "Automatic",
    "files": [
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    "client_ip": "2a00:102a:502b:2752:5cd:64ad:f742:98b"
}