{
    "ticket_id": "T20260519_134014_F546CC",
    "created_at": "2026-05-19T13:40:14+02:00",
    "client_ts": "2026-05-19T12:40:03",
    "status": "closed",
    "licensed_to": "Mohjaponi",
    "brand": "Renault",
    "system": "DCM 3.4",
    "other_info": "EGR OFF",
    "module": "SOLUTION NOT WORKING",
    "car_model": "KANGO",
    "car_year": "2019",
    "gear": "Manual",
    "files": [
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}