{
    "ticket_id": "T20260520_113649_C9AFA6",
    "created_at": "2026-05-20T11:36:49+02:00",
    "client_ts": "2026-05-20T11:36:48",
    "status": "closed",
    "licensed_to": "aminou",
    "brand": "Opel",
    "system": "_",
    "other_info": "DPF OFF PLEASE EDC17C19",
    "module": "SOLUTIONS",
    "car_model": "INSIGNIA",
    "car_year": "2013",
    "gear": "Manual",
    "files": [
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}