[
    {
        "id": 1,
        "from": "client",
        "text": "dtc p0405-p040d-p0562",
        "file_url": "",
        "timestamp": "2026-05-21T15:53:19+02:00"
    },
    {
        "id": 2,
        "from": "admin",
        "text": "ticket closed for missing information",
        "file_url": "",
        "timestamp": "2026-05-21T15:55:42+02:00"
    }
]