{
    "ticket_id": "T20260521_211605_259F4F",
    "created_at": "2026-05-21T21:16:05+02:00",
    "client_ts": "2026-05-21T21:15:34",
    "status": "closed",
    "licensed_to": "kherrarjibril2",
    "brand": "Citroën",
    "system": "DCM 6.2A",
    "other_info": "DCM6.2C ADBLUE OFF",
    "module": "SOLUTIONS",
    "car_model": "JUMPER",
    "car_year": "2018",
    "gear": "Manual",
    "files": [
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            "size": 4194304,
            "md5": "bf4a9219c199b0f50b254882059c31b3",
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    "client_ip": "2a0d:e487:15bf:5a33:695a:62d6:2848:7b8d"
}