{
    "ticket_id": "T20260528_112133_644830",
    "created_at": "2026-05-28T11:21:33+02:00",
    "client_ts": "2026-05-28T11:21:18",
    "status": "closed",
    "licensed_to": "assal",
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    "other_info": "EDC17CP15 FAP EGR OFF",
    "module": "SOLUTIONS",
    "car_model": "MITSUBISHI FUSO",
    "car_year": "2011",
    "gear": "Manual",
    "files": [
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}