{
    "ticket_id": "T20260601_122805_4EABC3",
    "created_at": "2026-06-01T12:28:05+02:00",
    "client_ts": "2026-06-01T10:28:00",
    "status": "closed",
    "licensed_to": "Luis",
    "brand": "Mercedes",
    "system": "_",
    "other_info": "sprinter",
    "module": "SOLUTIONS",
    "car_model": "",
    "car_year": "2017",
    "gear": "Manual",
    "files": [
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}