[
    {
        "id": 1,
        "from": "client",
        "text": "STAGE 1 PLEASE",
        "file_url": "",
        "timestamp": "2026-06-03T17:06:27+02:00"
    },
    {
        "id": 2,
        "from": "admin",
        "text": "another time please provide details otherwise ticket will be closed",
        "file_url": "https:\/\/1clicktune.com\/download.php?t=T20260603_170627_52983E&f=SOL_20260603_171731_Stage_1_ORG_BS_459_TD_-_ORI.bin",
        "timestamp": "2026-06-03T17:17:31+02:00"
    }
]