{
    "ticket_id": "T20260603_173159_809895",
    "created_at": "2026-06-03T17:31:59+02:00",
    "client_ts": "2026-06-03T16:32:08",
    "status": "closed",
    "licensed_to": "laloui",
    "brand": "Mercedes",
    "system": "_",
    "other_info": "edc16cp31",
    "module": "SOLUTIONS",
    "car_model": "viano",
    "car_year": "2008",
    "gear": "Automatic",
    "files": [
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            "name": "ORG_MERCEDES_VIANO_2.bin",
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    "client_ip": "82.31.244.153"
}