{
    "ticket_id": "T20260604_153804_B09996",
    "created_at": "2026-06-04T15:38:04+02:00",
    "client_ts": "2026-06-04T15:38:01",
    "status": "closed",
    "licensed_to": "assal",
    "brand": "Citroën",
    "system": "_",
    "other_info": "EGR OFF",
    "module": "SOLUTIONS",
    "car_model": "C2 SID803",
    "car_year": "2004",
    "gear": "Automatic",
    "files": [
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}